FAQs

All our main meals (not desserts) are in excess of 1.2kg. If that’s a little hard to visualise, it might help to tell you that the dishes that they fill are 20 by 25cm (and about 7cm deep). On average, a main meal will feed a family of 2 adults and 2-3 children (quite possibly with leftovers) or 3-4 adults.

Yes, absolutely. As long as your meal does not have a circle sticker on the bottom saying “do not refreeze”, then it is safe to freeze. Our meals will last up to 3 months in the freezer. For safe defrosting, we suggest placing the meal in the fridge for 12 hours before reheating. But fresh is best, and they are good to be stored in the fridge up until the best before date which is found on the underside of the container. Remember a few meals might have been previously frozen (if so, they will have a round sticker on the bottom saying “do not refreeze”) - please check for this sticker before freezing, as previously frozen meals can't be re-frozen.

How do I heat up the Angel Delivery Meals?

Of course! We are always more than happy to create a custom package for you - just contact us at hello@angeldelivery.com.au or call (03) 8736 1304. If you'd like to swap out a meal, we're happy to do so - just pop a note in the Order Notes box on the Cart page and we'll take care of the rest.

No, sorry - our Add-On range is just that: designed to be "added on" to other packages. They are little treats and extras that you can add to your package to make it even more special and personalised for the recipient. Unfortunately we can't send out, for example, just 1 loaf of bread - because of our packaging costs and team time to get this ready. If you want to order a bulk large order of one of our add-ons, please contact the team to find out if this is possible.

Yes absolutely, our flowers are real fresh flowers, grown around Melbourne. They are not artificial, dried, edible, or fabric flowers. We work with growers and markets every week to find a beautiful selection of fresh flowers to go in our bouquets, and our range changes daily depending on what is in season and fresh.

Our bouquets are made up of artisan seasonal garden blooms. Our expert florists will hand-pick and arrange a unique selection of flowers and colours for your gift. Types and colours may vary from those shown in photos (which are indicative only), but the overall size and number of stems will be approximately as shown in the photos. If you want to request a specific colour or type of flowers, you can pop a note in the Order Notes box on the Cart page and our florists will do their best, but unfortunately we can't make any promises or guarantees.

We deliver our flowers all across Melbourne.

We deliver same day and overnight next day across Melbourne. Our flowers are very carefully packaged with custom solutions designed to make sure they will stay fresh and gorgeous until they arrive on their loved ones doorstep.

No we don't use agents or outsource any of our flower deliveries. Every single bouquet is hand-tied right here at Angel Delivery HQ in Melbourne, Victoria, and delivered Melbourne-wide.

We deliver all across Melbourne.

Orders are delivered Monday to Saturday only (no Sunday deliveries). 

Yes we deliver gifts and flowers same-day across Melbourne. Order before 12noon for same-day delivery in Melbourne or if you miss our cut-off we can deliver next-day.

If you have a specific date you would like your gift to be delivered on, just select that date on the Calendar when you add it to the cart and your order will be dispatched with that target date in mind. Note we cannot guarantee the exact delivery date due to delays outside of our control - if you need a gift for a very specific date (like a birthday), please order for a day ahead to be safe (the meals will be great the next day).

Sorry, we cannot specify time of delivery on a given day, as courier schedules change from one day to another. 

Care Packages cannot be dispatched or delivered on public holidays sorry, as couriers do not operate on these days.

Our care packages are delivered in a reusable cardboard gift box, packed with lots of ice, biodegradable paper, and premium wool insulation to keep the contents chilled.

No, all Care Packages are left at the address even if no-one is home (you can specify a particular spot to leave it, or the courier will find somewhere discreet from the road if possible).

Please contact us on (03) 8736 1304 if you have any queries.

Of course! Simply email hello@angeldelivery.com.au and we will send back a PDF tax invoice. Alternately, the Order Confirmation email you received when you ordered is designed to also function as a tax invoice and should include all the requirements needed, so you could save that as a PDF or print it out.

Absolutely - just call us on (03) 8736 1304 and we’ll take your order over the phone.

Yes absolutely! If you are on the care package page you will see a box called Add a gift note. Write your gift note in there. Don’t forget to write your name so they know who has generously organised their special gift.

Yes absolutely, we’d love to help. Please email us at hello@angeldelivery.com.au and we will get back to you with more information.

We do indeed, and we would love for you to join our Angel family. You can find out more about corporate ordering here.

We’re sorry to hear our website is playing games with you – that is not what we want! We suggest checking your internet connection, trying a Chrome browser, trying an ‘incognito’ browser, and triple check you’ve selected or filled in all the required fields when ordering (date, message, etc). If you’re still having issues, then please do get in touch with our Customer Care team via email on hello@angeldelivery.com.au or call (03) 8736 1304. So we can help you quickly please provide as much detail as possible; the type of device you’re using, any error messages, where on the site you’re encountering the problem, and what you’re trying to do.

That’s a shame, but we understand things change from time to time and will always accommodate you where we can. If you’d like to cancel your order, we’ll need at least 24 hours notice to cancel and provide a refund. We cannot cancel your order if it has already been dispatched or is out for delivery. If you need to update a delivery address, contact details or message in the card, please contact our team and they’ll be able to help out.

We are always keen to hear feedback (good or bad!), so we can keep working to make Angel Delivery as amazing as it can be. You should receive an email after your order arrives with an invite to leave a review. Alternatively if you have urgent feedback or problems, please don’t hesitate to contact us ASAP - you can call us on (03) 8736 1304 or email hello@angeldelivery.com.au.

You can update your delivery date, card message, delivery address and recipient name before your order is dispatched from us. Please notify us of any mistakes or updates as soon as possible via our Contact Us form. If an incorrect delivery address or incorrect delivery name has been supplied and we have already dispatched the gift, a re-delivery fee will apply. Re-delivery fees are quoted on a case by case basis depending on the delivery area.

Sometimes our confirmations can get sent to junk or spam folders, have a slight delay in landing in your inbox, or you may have entered your email address incorrectly. If you saw the screen that said ‘Thanks for your order’ with an order number then we will have definitely received your order. If you’re worried you can get in touch with our Customer Care team.

The more information you can provide about the delivery location, the smoother the delivery process will be! Business Address: Please provide the name of the business and whether the gift should be delivered to reception, a loading dock or building concierge. Residential Address: Please ensure that our drivers will be able to gain access to the property. If the address is within a secure building please ensure that the recipient will be home on the day of delivery or alternatively specify a safe location where the gift can be left.