Terms and Conditions

Our promise to you, our Angel family

Your complete satisfaction is very important to us at Angel Delivery. Our promise is to provide the very best service we can. If you are unhappy with a product or service you receive, please contact us as soon as possible so we can help make it right.

Our contact details are available on the Contact page of our website.

Nothing in these terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

What to expect from your order

Angel Delivery products are prepared and packed with care using packaging designed to keep them fresh during delivery. Products requiring refrigeration should be refrigerated as soon as possible after delivery.

If the recipient may not be available to receive the order, please provide clear delivery instructions and details of a safe location where the gift may be left. Where authority to leave has been provided, the order may be left in accordance with those instructions, subject to the delivery driver determining that the location is safe and suitable.

While we make every effort to fulfil your order as displayed, products may occasionally become unavailable due to seasonal availability or unexpected demand. Where a product is unavailable, we may substitute it with a product of equal or greater value and of a similar style or nature.

Where the unavailable item is a significant component of the gift, our customer service team will endeavour to contact you to arrange a suitable replacement or alternative delivery date.

Our office hours are Monday to Friday, 8.30am–4.30pm AEST/AEDT. You can contact us on 03 853 1720.

Outside these hours, please leave us a message and our team will respond as soon as possible.

You can also email us at hello@angeldelivery.com.au.

Angel Delivery Australia

Angel Delivery Australia is owned and operated by:

Angel Delivery (AU) Pty Ltd
ABN: 18694743381

Our physical address is: 145 Martin Street, Brighton.

Our website

When you purchase through the Angel Delivery website, we take reasonable steps to protect your personal and payment information.

We collect, use and disclose personal information in accordance with our Privacy Policy. We may provide relevant customer and recipient information to delivery providers, payment providers and other service providers where reasonably necessary to process, fulfil and deliver your order.

This may include providing your name, recipient details, delivery address, phone number and email address to our delivery provider so it can provide delivery updates or contact you in relation to the delivery.

Your information will not be sold to third parties. It may be used for marketing where you have consented to receive marketing communications or where otherwise permitted by law. You can unsubscribe from marketing communications at any time.

All prices are displayed and billed in Australian dollars. Unless otherwise stated, prices include GST where applicable. Delivery charges are shown separately during checkout before payment is completed.

An order confirmation and receipt will be sent to the email address supplied once the order has been successfully processed.

Australian advertised prices generally need to show the total price inclusive of compulsory taxes and charges, including GST where applicable. Optional delivery charges may be shown separately.

Refunds and returns

Please view our Refund Policy for full information about refunds and returns.

Our Refund Policy and these terms do not exclude or limit any rights or remedies available under the Australian Consumer Law. Australian businesses cannot use their policies or terms to remove customers’ rights to a remedy where a product or service fails to meet a consumer guarantee.

Privacy

Please view our Privacy Policy for full information about how we collect, hold, use and disclose personal information.

Australian privacy requirements regulate how covered organisations collect, use and disclose personal information, including disclosures to service providers.

Terms and conditions for the Surprise Gift promotion

The following terms and conditions apply to the “Free Surprise Gift” promotion advertised through selected social media, digital advertising and email campaigns.

• The applicable promotional code must be entered at checkout when placing the order.
• The free gift is subject to availability.
• The free gift will be selected by our team and cannot be chosen or exchanged by the customer.
• The free gift will generally be a non-perishable food or gift item from our range, such as chocolate or cookies. Examples are indicative only, and no particular item is guaranteed.
• Where an order is identified as vegan, gluten-free or suitable for another dietary requirement, our team will make reasonable efforts to select an appropriate free gift. However, unless expressly confirmed otherwise, we cannot guarantee that the free gift will meet a particular dietary requirement or be free from traces of an allergen.
• Customers with severe allergies should contact us before ordering and should not rely on the free gift being allergen-free.
• The free gift will be packaged with the purchased gift and delivered to the recipient.
• The free gift has no cash value and cannot be redeemed for cash, credit or another product.
• Unless otherwise stated, the promotion cannot be used in conjunction with another promotional offer.
• We may change, suspend or withdraw the promotion where reasonably necessary, including where stock is unavailable or circumstances outside our reasonable control affect the promotion. Changes will not affect orders already accepted by us.

Please check the applicable promotion details and these terms at the time you place your order.